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Earth Rated

We&apos;re here to help, but safety comes first!Our customer service team will be taking a well-deserved break from December 24- January 1 and won&apos;t be monitoring emails, calls, or messages during this time.For product-related questions or general inquiries:<ul dir="auto"><li>Our team will be back online on January 2 and will respond to all messages in the order they were received. We appreciate your patience!</li></ul>If your concern involves your pet&apos;s health or safety:<ul dir="auto"><li>Please contact your veterinarian immediately. They&apos;re the best resource for any urgent pet health matters and can provide immediate guidance.</li></ul>In the meantime:<ul dir="auto"><li>Browse our <a href="https://www.earthrated.com/en-ca">website</a> for product information and details</li></ul>

We're here to help, but safety comes first!. Our customer service team will be taking a well-deserved break from December 24- January 1 and won't be monitoring emails, calls, or messages during this time. For product-related questions or general inqu

I have an urgent issue, what should I do?

Other

What sizes do your PCR bags come in?

How should I dispose your bags?

Bags

How do you load the new dispenser?

Why am I unable to open my new dispenser?

What should I do if the dispenser's cap or bottom falls off during use?

Can I purchase replacement parts for my dispenser?

How do I open a misaligned dispenser?

Dispenser

What size are your wipes?

Which wipe should I buy for my pet?

Are your wipes safe for cats?

Wipes

I'm not sure which shampoo I should buy for my dog!

What's the best way to use your No-Rinse Shampoo?

Is there a difference between your 3-in-1 shampoo and your 4-in-1 shampoo?

Shampoos

What are the sizes of your toys?

Toys

Does the attractant work on cats as well?

How does the money back guarantee work?

Pee Pads

Product Questions

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

Do you offer refunds?

I ordered from Amazon and my package is not delivered!

How can I update my shipping address?

What should I do if I received the wrong product?

What is the process for cancelling an order?

Where can I buy Earth Rated products?

Shipping and Delivery

Can I get product samples or coupons for Earth Rated products?

How do I apply a discount code on your website?

Does Earth Rated participate in sending free gifts for special events like birthdays?

How to Contact us?

I have an urgent issue, what should I do?Updated 3 months ago