Please note: If you've already submitted a request form, we will answer accordingly to whichever one has been submitted first.

Earth Rated

You can follow the instructions below to report an issue with your delivery:<ul><li dir="ltr" style="text-decoration:none;">1- Go to<a href="https://www.amazon.com/gp/css/order-history" style="text-decoration:none;">&#xA0;Your Orders</a>&#xA0;to display your recent orders.</li><li dir="ltr" style="text-decoration:none;">2- Choose the order and select&#xA0;Track Package.</li><li dir="ltr" style="text-decoration:none;">3- Under How was your delivery? select&#xA0;Not so great.</li><li dir="ltr" style="text-decoration:none;">4- Select the explanation that best suits your situation.</li><li dir="ltr" style="text-decoration:none;">6-Continue through the next prompts to finalize your claim.</li></ul>

You can follow the instructions below to report an issue with your delivery:. 1- Go to Your Orders to display your recent orders. 2- Choose the order and select Track Package. 3- Under How was your delivery? select Not so great. 4- Select the explana

I ordered from Amazon and my package is not delivered!

Shipping and Delivery

What sizes do your PCR bags come in?

How should I dispose your bags?

Bags

How do you load the new dispenser?

Why am I unable to open my new dispenser?

What should I do if the dispenser's cap or bottom falls off during use?

Can I purchase replacement parts for my dispenser?

How do I open a misaligned dispenser?

Dispenser

What size are your wipes?

Which wipe should I buy for my pet?

Are your wipes safe for cats?

Wipes

I'm not sure which shampoo I should buy for my dog!

What's the best way to use your No-Rinse Shampoo?

Is there a difference between your 3-in-1 shampoo and your 4-in-1 shampoo?

Shampoos

What are the sizes of your toys?

Toys

Does the attractant work on cats as well?

How does the money back guarantee work?

Pee Pads

Product Questions

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

Do you offer refunds?

How can I update my shipping address?

What should I do if I received the wrong product?

What is the process for cancelling an order?

Where can I buy Earth Rated products?

Can I get product samples or coupons for Earth Rated products?

How do I apply a discount code on your website?

I have an urgent issue, what should I do?

Does Earth Rated participate in sending free gifts for special events like birthdays?

How to Contact us?

Other

I ordered from Amazon and my package is not delivered!Updated 3 months ago