Shipping and Delivery
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
My order was marked delivered but it’s not here.
We're sorry to hear that! If no one was home at the time of delivery, the carrier should have left the package in a safe location. On some occasions, packages may be marked as delivered but take additional time to arrive. If, after 2 business days, t
Do you offer refunds?
Yes, we offer refunds within 30 days of purchase. To be eligible for a refund, you will need to provide us with proof of purchase and the reason for a refund.
I ordered from Amazon and my package is not delivered!
You can follow the instructions below to report an issue with your delivery:. 1- Go to Your Orders to display your recent orders. 2- Choose the order and select Track Package. 3- Under How was your delivery? select Not so great. 4- Select the explana
How can I update my shipping address?
If you need to update your shipping address, please reach out to us as soon as possible with your correct address information. We will promptly make the necessary adjustments to ensure your package is sent to the correct location. You will receive a
What should I do if I received the wrong product?
If you have received the wrong product, such as an incorrect scent or type, please contact us with your order details and we will arrange for the correct item to be sent to.
What is the process for cancelling an order?
If you need to cancel an order that was placed in error or you no longer need, please contact us immediately. We will initiate a refund process, and you should see the funds reflected in your account shortly, accompanied by a confirmation email.
Where can I buy Earth Rated products?
You can find us in 20,000+ stores worldwide. Use our Store Locator to find a store or an online retailer that carries our products.