What should I do if the dispenser's cap or bottom falls off during use?Updated 3 months ago

If the cap or bottom of your dispenser falls off while in use, it might not be properly secured by the click-and-lock mechanism. Ensure that you are aligning the cap correctly and locking it in place to prevent this issue. We have a video guide available that provides detailed instructions on how to secure your dispenser to prevent the bottom from coming off.

In the event that your dispenser has lost a part and it cannot be found, we would be happy to send you a replacement. You will receive an email confirmation once your replacement is on the way, along with tracking information.