Dispenser
How do you load the new dispenser?
I've included a link to a little tutorial on how to open and refill your new Earth Rated poop bag holder. You can also follow these instructions:. First, slide the roll into the inner capsule and align the end of the bag through the slot, so that the
Why am I unable to open my new dispenser?
Our dispenser has a click-and lock system which can cause jamming when placed incorrectly! If you could please check to see if the ridge on the cap and the slit where the bags should come out are lined up together? You can check out a short video her
What should I do if the dispenser's cap or bottom falls off during use?
If the cap or bottom of your dispenser falls off while in use, it might not be properly secured by the click-and-lock mechanism. Ensure that you are aligning the cap correctly and locking it in place to prevent this issue. We have a video guide avail
Can I purchase replacement parts for my dispenser?
Currently, we do not offer replacement parts for individual components of the dispenser. However, we strive to improve our designs based on customer feedback to prevent such issues in the future. If you find yourself with a dispenser missing a part o
How do I open a misaligned dispenser?
If you encounter an issue with your Earth Rated dispenser, such as a jammed locking mechanism, it's likely due to the cap being misaligned. Our dispensers have a click-and-lock mechanism, and placing the cap incorrectly can lead to jamming. We have a