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Earth Rated

Our dispenser has a click-and lock system which can cause jamming when placed incorrectly! If you could please&#xA0;check to see if the ridge on the cap and the slit where the bags should come out are lined up together? You can check out a short video<a href="https://www.instagram.com/p/C8Zoq3lt_B6/?" style="text-decoration:none;">&#xA0;here</a>&#xA0;and what to do in case they aren&#x2019;t!

Our dispenser has a click-and lock system which can cause jamming when placed incorrectly! If you could please check to see if the ridge on the cap and the slit where the bags should come out are lined up together? You can check out a short video her

Why am I unable to open my new dispenser?

Product Questions

Dispenser

What sizes do your PCR bags come in?

How should I dispose your bags?

Bags

How do you load the new dispenser?

What should I do if the dispenser's cap or bottom falls off during use?

Can I purchase replacement parts for my dispenser?

How do I open a misaligned dispenser?

What size are your wipes?

Which wipe should I buy for my pet?

Are your wipes safe for cats?

Wipes

I'm not sure which shampoo I should buy for my dog!

What's the best way to use your No-Rinse Shampoo?

Is there a difference between your 3-in-1 shampoo and your 4-in-1 shampoo?

Shampoos

What are the sizes of your toys?

Toys

Does the attractant work on cats as well?

How does the money back guarantee work?

Pee Pads

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

Do you offer refunds?

I ordered from Amazon and my package is not delivered!

How can I update my shipping address?

What should I do if I received the wrong product?

What is the process for cancelling an order?

Where can I buy Earth Rated products?

Shipping and Delivery

Can I get product samples or coupons for Earth Rated products?

How do I apply a discount code on your website?

I have an urgent issue, what should I do?

Does Earth Rated participate in sending free gifts for special events like birthdays?

How to Contact us?

Other

Why am I unable to open my new dispenser?Updated 3 months ago